Shipping policy

Last Updated: December 30, 2025

We at Velmukha are committed to delivering your sacred spiritual treasures (Rudraksha, Karungali, Murugan Vel/Kappu, etc.) safely, promptly, and with devotion. Below are the complete details of our shipping process.

Shipping Time

• Within Tamil Nadu: 5–7 business days
• Rest of India: 6–9 business days
• Note: During peak festival periods (Thai Pusam, Pongal, Diwali, etc.), delivery may take 1–2 extra days due to high volume. We will keep you updated via email/WhatsApp.

Free Delivery

• Free Delivery is available on all prepaid orders (no minimum order value).
• We cover the entire shipping cost to ensure your divine blessings reach you without extra burden.

Shipping Partner

• We use Shiprocket – one of India’s most reliable logistics aggregators.
• You will receive real-time tracking updates via email and WhatsApp as soon as your order is dispatched.
• Courier partners include Delhivery, Ecom Express, Blue Dart, DTDC, and others (depending on your location).

Shipping Charges & Fees

• Prepaid Orders: ₹0 (free delivery)
• Cash on Delivery (COD): COD is available for selected locations. A COD charge of ₹100 will be applied to all COD orders.
  Please note that COD deliveries may sometimes be delayed depending on your service area and courier availability.
• Redelivery Charges: If the delivery fails due to wrong/incomplete address or customer unavailability after 2 attempts, a redelivery fee may apply (₹100–₹200 depending on location).
• International Shipping: Not available at this time. For bulk/international queries, contact us at support@velmukha.com.

Delivery Conditions & Responsibility

• Please provide a complete and accurate shipping address (including landmark, PIN code, and contact number).
• Velmukha is not responsible for delays or failed deliveries due to incorrect address or customer unavailability.
• If the package arrives damaged or tampered, refuse to accept it from the courier and immediately contact us with photos – we will arrange a replacement at no cost.
• All products are carefully inspected, blessed, and packed with devotion before dispatch.

Important Notes

• We ship throughout the week except on Sundays and major public holidays.
• For any shipping-related queries or issues, reach us anytime – we are here with the same love and care.

                                                                                                         Thank you for choosing Velmukha. We deliver with devotion. வேல் வெற்றி வேல்!