Privacy Policy

At Velmukha, we deeply respect your trust and are committed to protecting your personal information with the same devotion we bring to every spiritual treasure we craft. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit velmukha.com, make a purchase, or interact with us.

1. Information We Collect

We collect only the information necessary to serve you better and fulfill your orders. This includes:

Information You Provide Directly

• Name, phone number, email address, and shipping/billing address when you place an order or contact us.
• Payment details (processed securely via PhonePe Payment Gateway – we do not store full card details).
• Any messages or feedback you send via WhatsApp, email, or our website.

Information Collected Automatically

• Device and browser information (IP address, browser type, operating system).
• Usage data (pages visited, time spent, items viewed).
• Cookies and similar technologies for site functionality, analytics, and personalized experience (you can manage cookies in your browser settings).

2. How We Use Your Information

We use your information solely to:

• Process and deliver your orders (including shipping and tracking).
• Provide customer support and respond to your queries.
• Send order confirmations, tracking updates, and important service messages.
• Improve our website, products, and customer experience.
• Send occasional promotional offers or festival updates (only if you opt-in).
• Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We share data only with trusted third parties strictly for order fulfillment and security:

• Payment Gateway (PhonePe/Razorpay) – to securely process your payments.
• Shipping Partners (Shiprocket) – to deliver your orders and provide tracking.
• Analytics Tools (Google Analytics) – to understand site usage (anonymized data).

All third parties are contractually bound to protect your data and use it only for the purpose we provide it.

4. Data Security

We take the security of your information very seriously:

• All sensitive data (payment details) is encrypted during transmission (SSL/TLS).
• Access to your data is limited to authorized personnel only.
• We use industry-standard security measures to protect against unauthorized access, loss, or misuse.

However, no system is 100% secure. In the unlikely event of a data breach, we will notify you as required by law.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications (unsubscribe link in emails).
• Withdraw consent for data processing (where applicable).

To exercise these rights, contact us at support@velmukha.com. We will respond within 30 days as per the Digital Personal Data Protection Act, 2023 (DPDP Act).

6. Cookies & Tracking

We use cookies to enhance your browsing experience (e.g., remembering cart items, site preferences).

• You can manage or disable cookies in your browser settings.
• Note: Disabling cookies may limit some site functionality.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated date. Continued use of the website after changes constitutes acceptance.

9. Contact Us

For any privacy-related questions, concerns, or requests, please reach us:

Email: support@velmukha.com

WhatsApp: +91 97892 58488

Mon–Sat, 9 AM–7 PM